FAQs

Where is my order?

Our typical handling time for orders is 2 business days (Mon-Fri, excluding holidays), but your order may take a bit longer to ship during busy times. We're working as fast as we can to get your delicious tea to you - we promise it's worth the wait!

If you have additional questions about your order, reach out to us at hello@storylinetea.com.

Can I return my order?

Because our teas are a consumable product, we can't accept returns for health reasons. If you received an incorrect item, or your order arrived damaged, please contact us with your order number and the issue at hello@storylinetea.com.

Read our full Return & Exchange Policy here.

Do you ship outside the U.S.?

Not yet, but we hope to soon! Follow us on social media, or sign up for our email list to be the first to find out when we start shipping to other countries!

Do you sell tea infusers, teapots, etc?

Not yet, but we're working to source some incredible tea accessories for you. Sign up for our email list below to get notified when we add new products!

How do you create your collections?

Read about our process here.

Which teas have the most/least caffeine?

Typically, black tea has the highest caffeine, followed by green tea, then white tea. Herbal teas/tisanes typically do not have caffeine. Each of our product labels gives an approximation of the caffeine level.

Because the caffeine level of a cup of tea varies depending on the specific tea strain, the water temperature, and the steeping time (among other variables), our labels contain guidelines only, rather than specific amounts.

Why aren't the pyramid sachets filled all the way?

Our pyramid sachets may look like they're not as full as some others, but that's because the sachets themselves are larger in size. Each sachet has the perfect amount of leaves for one 6-8oz cup of tea.

We specifically choose pyramid sachets that are larger than many other suppliers because this allows the tea leaves more room to spread out in the water. The more room the leaves have, the better they can infuse, giving you a better tasting cup of tea!

I have another question that isn't listed here.

Reach out on our contact page, or email us at hello@storylinetea.com.